Contact / Shipping / Returns & Exchanges
We do hope you enjoy your time here at Sofistafunk.
Any Questions Comments or Suggestions, Email us: firstname.lastname@example.org
Direct Contact: 862-400-1556 Monday-Friday 10am-6pm EST.
Want to visit us and Shop our Parlor? Gathering Hours are By Appointment Only Call for Appt. 862-400-1556
Standard Ship Time
Please allow 7-10 week-days for order processing and 2-3 days for delivery via USPS Priority Mail. If an unforeseen issue should arise to prohibit shipping within those times, we will do our very best to contact you pronto.
ORDERS REQUESTED TO BE SHIPPED PRIOR TO BUSINESS DAYS LISTED ARE CONSIDERED RUSH PRODUCTION ORDERS.
FOR RUSH INQUIRIES, PLEASE CALL US AT 862-400-1556 Prior to placing your order, OR EMAIL US at email@example.com.
RUSH PRODUCTION ORDER PROCESSING FEES BEGIN AT $50.00 (in some cases) and (excludes shipping rush fees). To ensure timely delivery of Rush Orders, we recommend FedEx. The customer is responsible for all courier costs.
If a requested item is no longer available, we will contact you with a suggested alternative. Shipping not available to P.O. Box addresses
1. If for any reason you are not satisfied with your purchase, you may either exchange for merchandise or merchandise credit within 7 days of the order delivery date. We do not offer refunds. Please e-mail firstname.lastname@example.org or call 862-400-1556 Monday - Friday 10AM-6PM EST for a Return Authorization Number. If you contact us you will receive the Return Authorization Number within 24 hours. You must write the Return Authorization number on the INVOICE/ORDER FULFILLMENT FORM that is included with your shipment. All returned items must be unworn and in their original condition with all hang tags and labels attached or you will not be eligible for a merchandise exchange or credit.
Ship your items to:
P.O. Box 22
Verona, New Jersey 07044
2. We are not responsible for lost returns. We strongly recommend you return the Product to Sofistafunk using a trackable method of shipping such as USPS with a delivery confirmation, FedEx, or UPS.
3. Once we receive the garment(s), we will notify you via email of the receipt of the garment and the status of your merchandise exchange or merchandise credit. If the selected exchange item is not in stock in the size/color selected, we will also send you notification of such. If you have any questions, please email us at email@example.com or call us at 862-400-1556 Monday - Friday 10AM-6PM EST (US holidays excluded).
Do you see a skirt you love but want it in a different length than what's being offered? Or perhaps you desire a different waistband or color? We offer customization on many of our skirts. Customization Fees start at $35.00. Because the item is being customized to suit your individual fashion expression, please allow sufficient lead time for your customization request as it will require longer fulfillment time than our normal processing. Please email us at firstname.lastname@example.org or call us at 862-400-1556 Monday - Friday 10AM-6PM EST (US holidays excluded) to inquire about a skirt you may want customized.
PRICE ADJUSTMENT POLICY
Merchandise purchased at full price is eligible for a one-time price adjustment if the item has been marked down for the first time within 7 days from the original date of purchase. Please note that you are not able to go to a store and request a price adjustment for online purchases. Items purchased with coupons or promotional discounts are not eligible for price adjustments.
- To request a one-time price adjustment, please email email@example.com within the 7-day window. Include your order number in your email message. You will be credited in form of original payment.